At Dewa99, your privacy is not merely a legal obligation — it is our genuine commitment. This page transparently explains how we collect, use, store, and protect your personal information while you use our platform.
Welcome to the dewa99 Privacy Policy page. This document explains our privacy practices and how we manage the personal information you share with us when registering, logging in, or using any service on the dewa99 platform. We encourage you to read this document in full so you fully understand your rights as a user.
By using the Dewa99 platform, you agree to the data collection and usage practices described in this Privacy Policy. If you have any questions, our support team is available via the in-platform live chat.
Dewa99 is an online betting platform operating for users in Malaysia. We take our responsibilities as a data operator seriously and are committed to handling your personal information with full trust, professionalism, and security on par with banking standards.
This Privacy Policy applies to all users who access the Dewa99 website, use our mobile app, or interact with any of the services we offer. It is to be read together with Terms and Conditions which form the basis of the agreement between you and dewa99.
We only collect information that is genuinely necessary to provide you with a safe, seamless service that meets your needs. Below are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | KYC & Age Verification |
| Contact Data | Email address, phone number | Account communication & support |
| Financial Data | Bank account number, deposit/withdrawal records | Payment processing |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Usage Data | Wagering records, games played, session duration | Service improvement & compliance |
| Communication Data | Support chat logs, email | Customer service records |
We do not collect sensitive data categories such as health information, political views, or biometric data unless specifically required for identity verification purposes.
Every piece of information we collect has a clear and legitimate purpose. We use your personal data for the following purposes:
We will not use your data for any purpose other than those stated above without obtaining your consent first.
Dewa99 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information:
All third parties we engage are required to comply with data security standards equivalent to our own. They are not permitted to use your data for their own purposes.
We continuously invest in security infrastructure to keep your data protected at all times. The security measures we employ include:
While no system can be guaranteed 100% secure, we take all reasonable steps in line with industry standards to protect your data. In the event of any data breach affecting your information, we are committed to notifying you within the stipulated timeframe.
The dewa99 website and app use cookies and similar tracking technologies to enhance your browsing experience. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
We recognise and respect your rights regarding your personal data. As a Dewa99 user, you have the right to:
Dewa99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may need to retain certain records for an additional period to fulfil legal obligations, resolve disputes, and enforce our agreements.
Generally, financial records and transaction data are retained for a minimum of 5 years in accordance with compliance requirements. Data that is no longer needed will be securely deleted or anonymised using industry-standard methods.
If you wish to request the deletion of your data, please contact our support team. We will process your request promptly, subject to any applicable retention obligations.
The dewa99 platform is strictly for users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe your child has registered on our platform, please contact us immediately.
Dewa99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated via:
The date of the last update is always displayed at the top of this page. Continued use of the platform following any amendments constitutes acceptance of the updated Privacy Policy.
For any enquiries, concerns, or requests regarding this Privacy Policy or the management of your personal data, please contact our privacy team via:
We are committed to responding to all privacy-related enquiries within 3 working days. Your privacy is our top priority.
We fully recognise your rights over your personal data. Below are the rights you hold as a Dewa99 platform user.
You have the right to request a copy of all personal data we hold on your account at any time.
If your information is inaccurate or outdated, you may request a correction at any time through your account settings.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any reason.
You may request your data in a structured, machine-readable format for transfer to another service.
Under certain circumstances, you may request that we limit the processing of your data while your request is being reviewed.
We invest in the best technologies and practices to ensure that every piece of information you entrust to us is fully protected.
Every piece of data moving between your device and our servers is encrypted to SSL 256-bit standards — the same technology used by leading banking institutions.
Our KYC process ensures only verified users can access the platform, while protecting you from the risk of identity misuse by others.
Your personal data has never been and will never be sold to any advertiser or third party for commercial purposes. Your information is used solely for the purpose of servicing your account.
An additional security layer via two-factor authentication ensures only you can access your account, even if your password is compromised.
Our systems are monitored 24 hours a day to detect any unusual activity in real time, enabling a rapid response to any security threats.
We have written this Privacy Policy in plain, easy-to-understand language — free from confusing legal jargon — so you know exactly what happens with your data.
Join the growing Dewa99 player community. Our platform is secure, transparent, and always puts your privacy first at every step.