Dewa99 Terms and Conditions – Platform User Guidelines

Welcome to dewa99. This document outlines the terms and conditions governing your use of our online betting platform, accessible via the official dewa99 website and mobile app. These Terms apply to all users who access or use any dewa99 services, whether as a guest or as a registered member.

We encourage you to read this document in full — not merely as a formality, but to ensure you understand your rights and responsibilities as a user of our platform. If any section is unclear, our support team is available via live chat on the platform.

1. Acceptance of Terms

By accessing, registering, or using any part of the dewa99 platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, together with Privacy Policy and Responsible Gaming Policy ours.

If you do not agree with any of the stated terms, please discontinue use of this platform immediately. Continued use following any amendment to the terms will be considered acceptance of the updated terms.

2. Account Eligibility

To register and use the dewa99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old or the age of majority under the laws of your local jurisdiction — whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not prohibited from using online betting services under the laws of your country of residence.
• Registering under your own name only and not as a representative of any other party.
• Never having had an account closed or suspended by dewa99 previously due to fraud or breach of terms.

Dewa99 reserves the right to request proof of age and identity at any time. Should you fail to verify your identity within the stipulated period, dewa99 reserves the right to suspend or close the account in question.

3. Registration & Account Management

Each user is only permitted to hold one (1) account only at dewa99. Multiple account registrations are strictly prohibited and may result in all associated accounts being closed and balances frozen.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per your identification card, an active email address, phone number, and payment details. False or misleading information may result in account closure.

You are solely responsible for keeping your account password confidential. dewa99 will not be liable for any losses arising from unauthorised access to your account caused by your own negligence. Please contact our support team immediately if you suspect any suspicious activity on your account.

A KYC (Know Your Customer) verification process is in place to ensure the security of all transactions. Documents that may be requested include a copy of your MyKad, bank statement, or proof of address. All documents are processed securely and confidentially.

4. Deposits & Withdrawals

Dewa99 supports a wide range of local Malaysian payment methods including FPX, Maybank2U, CIMB Clicks, Touch 'n Go eWallet, and GrabPay. All deposits and withdrawals are processed through secure channels with 256-bit SSL encryption.

• Minimum deposit: Varies by selected payment method; the minimum amount will be displayed during the deposit process.
• Withdrawal: Processed within the timeframe specified by your chosen payment method — withdrawals to local bank accounts are typically processed within 1–3 business days.
• Withdrawal limit: Weekly and monthly limits may apply depending on your membership tier and account verification status.
• Withdrawal method: Withdrawals must be made through the same method used for the deposit, or through a method approved by the dewa99 finance team.

Dewa99 reserves the right to place withdrawals on hold for security review or compliance purposes. In such cases, our team will contact you for further information. No hidden fees are charged for standard deposits or withdrawals.

5. Bonuses & Promotions

All bonuses and promotions offered by dewa99 are subject to rollover/wagering requirements clearly stated on each offer. Please read the specific terms of each promotion before accepting it.

• Bonuses may only be claimed by eligible users in accordance with the specified terms.
• A bonus can generally only be claimed once per user unless stated otherwise.
• Deposit bonuses are credited to your account once the qualifying deposit has been processed.
• Using multiple accounts to claim bonuses may result in cancellation of all bonuses and account closure.
• Dewa99 reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Any attempt to abuse the bonus system or manipulate promotions will result in immediate action, including account closure and forfeiture of winnings.

6. Game Rules

All games available on the dewa99 platform — including slots, Live Casino, sports betting, and table games — are subject to their respective rules displayed within the game interface. Users are responsible for understanding the rules of each game before placing a wager.

• All game outcomes are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a gaming session, dewa99 will endeavour to restore the session to its last valid state. If restoration is not possible, the relevant wager may be voided and the amount refunded.
• Confirmed wagers cannot be cancelled by the user.
• Any attempt to exploit software bugs, use automated bots, or deploy third-party software to gain an unfair advantage is strictly prohibited.

Dewa99 uses RNG (Random Number Generator) technology independently certified by a third-party body to ensure every game outcome is fully random and fair.

7. User Conduct

Dewa99 is committed to maintaining a safe and enjoyable gaming environment for all users. The following conduct is prohibited on our platform:

• Using abusive, threatening, or offensive language towards other users or support staff.
• Sharing account credentials or allowing others to use your account.
• Committing any form of fraud, including the use of unauthorised credit cards or bank accounts.
• Engaging in money laundering activities or using the platform for any illegal financial purpose.
• Uploading or submitting unlawful, obscene, or harmful content.
• Using a VPN or identity-masking software to bypass geographical restrictions or account blocks.

Any breach of the above rules may result in immediate account suspension or permanent closure, forfeiture of account balances and associated winnings, and legal action where applicable.

8. Privacy & Data Security

Dewa99 takes the protection of your personal data seriously. All information collected during registration and use of the platform is handled in accordance with Privacy Policy our detailed terms.

In summary, we are committed to:

• Never selling, renting, or disclosing your personal data to third parties without your consent, except where required by law.
• Applying 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Storing your data in a secure server environment with strict access controls.
• Granting you the right to access, correct, or request deletion of your personal data in accordance with applicable policies.

9. Account Suspension & Closure

Dewa99 reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Failure to verify identity or KYC documents within the stipulated period.
• Requests from law enforcement agencies or relevant regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

Users may also request to close their own account at any time by contacting our support team. Any valid remaining balance will be returned to you via the payment method used, subject to a final review.

For users who need a break from gaming, we offer a self-exclusion option via the Responsible Gaming ours.

10. Limitation of Liability

Dewa99 provides this platform on an "as-is" basis and makes no express or implied warranties regarding uninterrupted availability, accuracy of information, or fitness for a particular purpose.

To the extent permitted by law, dewa99 shall not be liable for:

• Indirect, incidental, or consequential losses or damages arising from use of the platform.
• Service disruptions caused by factors beyond our control, such as internet infrastructure failures, natural disasters, or third-party outages.
• Users' financial outcomes arising from wagering activity on our platform.
• Unauthorised access to your account resulting from your own negligence.

Dewa99's maximum liability under any circumstances shall not exceed the total amount you deposited in the 30 days preceding the relevant claim.

11. Amendment of Terms

Dewa99 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Any material changes will be communicated to users via registered email, in-platform notifications, or a notice on our website.

The last updated date will always be displayed at the top of this page. Continued use of the platform after any changes take effect constitutes acceptance of the amended terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms shall first be resolved through good-faith negotiation between both parties.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severed and shall not affect the validity of the remaining provisions still in force.

For any enquiries related to these Terms and Conditions, please contact our support team via the in-platform live chat or through our official email.